Our Return Policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
E-Liquid(s) cannot be returned.
To complete your return, we require a receipt or proof of purchase.
Our 60 day warranty starts on the day the items are delivered. The customer assumes all cost in shipping the items back to The Steam Shoppe, and The Steam Shoppe will ship back the items to the customer at no additional charge.
Some products will have minor flaws and that is to be expected during manufacturing. We can only accept a return or exchange if an item is defective (malfunctioning).
If you are still covered under warranty, please contact us at [email protected]
If we make an error when fulfilling your order, please contact us within 5 days of receiving your package. A brief email to [email protected] letting us know of an error is the quickest way of informing us. We make sure to correct any fulfillment mistakes as quickly as possible, and sincerely apologize for any inconvenience.
Incorrectly received items must be returned to us. We provide you with a prepaid return label via mail to send back the product(s) free of charge. If we do not receive the item(s) within 30 days, we reserve the right to charge the original payment method used to make your purchase for the full dollar amount of the product(s).
Items that are DOA (Dead on Arrival) or still under warranty, are eligible for an exchange only. We will exchange the item with the exact same item, in the exact same colour (if available). Exceptions may apply if the item is no longer being actively stocked.
We cannot offer store credit or refunds on warranty exchanges.
We are unable to issue refunds to any form of payment other than the original credit card used to make your purchase.
We are unable to issue a refund via Interac E-Transfer, Cash, Debit Card or Cheque. If you purchased using Interac E-Transfer, Debit Card, Cash or Cheque, you will receive store credit.
We issue refunds within 7 business days after receipt and inspection of returned merchandise. You will receive an email notification confirming your refund.
Depending on your card-issuing bank, please allow up to one billing cycle for a refund to appear on your statement.
Where applicable, we issue store credit in the form of a coupon (coupon code will be provided) for the value of the returned product(s) after receipt and inspection of returned merchandise.
The coupon code can be used on the checkout page.
Original shipping fees may be deducted from a refund unless the return is the result of our error. International shipping fees are non-refundable.
Please note: we cannot process return or refund requests without proof of purchase.
All clearance, final sale, or "as is" marked items are nonrefundable and ineligible for returns, refunds, or exchanges.
We also cannot accept returns of atomizer tanks, rebuildable atomizers (unless DOA), mechanical mods, battery cells, replacement parts, accessories and liquids.
Our 60-day warranty does not include coverage of accidents and user errors such as over-tightening atomizers, stripping threads, broken glass, physical damage, dropping products, water damage, exposure to extreme temperatures, not adhering to manufacturer provided usage instructions, or any misuse of products, electronic or mechanical.
We do not accept returns for normal product wear and tear, for example cosmetic blemishes or natural patina.
Please return your product(s) to us within 30 days. Be sure to email us when your items are being sent to us.
Pack all merchandise safely to prevent damage during transit. We strongly recommend using a shipping method with tracking & insurance.The Steam Shoppe is not responsible for loss or damage during transit.
Please send returns to:
The Steam Shoppe
10-963 Henderson Hwy.